Can I Use a Broadcast Dialer and Still be TCPA Compliant?

Okay, okay - of course you're worried about TCPA compliance. I want to make it clear, however, a broadcast dialer is still legal to use under MANY circumstances. Read more

What Are RCIs and Why Do You Need Them?

 RCIs are widely considered to be “best practice” for centers with a high volume of outbound calls. Why is that? Read more

Kill'em With Kindness: Showing Empathy to Consumers

Being a collector requires a particular set of skills. A key aspect that any collector should have is exceptional people skills. Have you ever heard of the term "kill'em with kindness"? Showing Read more

State of the TCPA

When the TCPA is as important as it is to the debt collection industry, it's important to stay up to date on what's going on with it.  I put together a quick write up on the State of the TCPA. Read more

Training Compliant Collectors

A collection agency can only be as compliant as their collectors are. In order to be sure your agency is staying compliant at all times, this starts with training. Training your collectors to be Read more

5 Tips to Call Compliance

Compliance is the holy grail of collection. In the collection business, you must always be sure your agents are staying compliant while making their calls. I sat down with Roger Morse, an Account Read more