CFPB's Final Debt Collection Rules 2020: Initial Takeaways

Last week, the CFPB released their final debt collection rules to implement the FDCPA (all 600 pages of it!)  As we breathe a sigh of relief along with the rest of the industry, we wanted to share Read more

Skills & Qualities of a Top Performing Debt Collector

There are both innate qualities and learned skills that can be observed in top performing debt collectors. Debt collection agency owner, Travis Irving of HRI Group, shared with us the skills & Read more

6 Outbound Calling Best Practices to Improve Answer Rates

The act of making a phone call isn’t enough to reach someone in 2020 - there needs to be a strong strategy behind it. People have become numb to the influx of spam and telemarketer calls they’ve Read more

Communication Preferences by Generation in Collections & Business

Our very own Market Research Analyst, Kaitlyn Filippi, Marketing Director, Tracy Montour, and CEO, Alex Villafranca sat down to discuss communication preferences by generation and how they apply Read more

Brand Building Strategies for Debt Collection Agencies

Is brand building important in the debt collection industry? Sean Williams, Principal at Williams, Rush & Associates thinks so, and shares his strategies for building a positive reputation.   Read more

How Data Analytics Can Help Debt Collection Agencies

How can data analytics be used to improve collector efficiency and drive revenue in debt collection? We spoke to Shantanu Gangal, CEO of Prodigal, to find out. Read more

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