Communication Preferences by Generation in Collections & Business

Our very own Market Research Analyst, Kaitlyn Filippi, Marketing Director, Tracy Montour, and CEO, Alex Villafranca sat down to discuss communication preferences by generation and how they apply Read more

The 5 Best Debt Collection Conferences to Attend in 2020

We’ve gathered detailed information on the top five virtual & in-person debt collection conferences you’ll find most beneficial to attend in 2020. Based on our past event experiences and knowledge Read more

Brand Building Strategies for Debt Collection Agencies

Is brand building important in the debt collection industry? Sean Williams, Principal at Williams, Rush & Associates thinks so, and shares his strategies for building a positive reputation.   Read more

How Data Analytics Can Help Debt Collection Agencies

How can data analytics be used to improve collector efficiency and drive revenue in debt collection? We spoke to Shantanu Gangal, CEO of Prodigal, to find out. Read more

Communicating With Empathy in Collections During & After COVID-19

Facilitating professional development and training is a great way to invest in your agency's greatest asset, your collectors. We spoke with Mary Shores, a second generation debt collection agency Read more

How to Prevent Your Calls From Being Blocked or Labeled as Spam

Without a call blocking & labeling solution, it’s difficult to know what’s actually happening to your calls after you dial. Oftentimes though, abnormally low connection rates can be a telling sign Read more

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