We're joined by attorney John Bedard to discuss his expert opinion on what 2019 may hold for the collections industry. Read more
This Is How a 3-Second Pause Kills Live Contact and Invites a Lawsuit
Let’s all imagine ourselves, with our busy schedules, and our general disdain for speaking on the phone to people we don’t know, getting a phone call from a number we don’t recognize. We groan, Read more
What Does It Mean To Be PCI Compliant? 12 Steps You Should Know
Do you own or work at a collection agency? If you do, then you know how much sensitive data gets stored within your company. Protecting this data is vital to the survival of the collection agency. Read more
Debt Collection 101: Episode 6 - Keeping Collectors Motivated in the Workplace
The power of motivation and how it affects your collectors Read more