Why Your “Calling Identity” Matters

Identifying yourself as a trusted, legal caller is the first line of defense in mitigating improper call blocking and labeling events. Read more

Skip Tracing Tips for Collection Agencies

Is your collection agency's skip tracing procedure as efficient as it can be? We spoke to Chris Ball of Belvista Software to learn more about how agencies can maximize their skip tracing Read more

Brand Building Strategies for Debt Collection Agencies

Is brand building important in the debt collection industry? Sean Williams, Principal at Williams, Rush & Associates thinks so, and shares his strategies for building a positive reputation.   Read more

How Real Estate Professionals Can Navigate the Impacts of COVID-19

UPDATED 7/21/2020 Note: We will continue to update this article regularly. Read more

Sales Training Techniques Using Call Recordings

Frequent on the job training is especially important for sales teams. Roleplay exercises are great for incorporating into initial training, but they don't cover every scenario. Jason Pearl and Read more

How Data Analytics Can Help Debt Collection Agencies

How can data analytics be used to improve collector efficiency and drive revenue in debt collection? We spoke to Shantanu Gangal, CEO of Prodigal, to find out. Read more

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