We’ve gathered detailed information on the top five debt collection conferences you’ll find most beneficial to attend in 2020. Based on our past event experiences and knowledge we’ve gained in 2019, we believe these events will help you gain a competitive advantage in the accounts receivable industry.

Notice (3/13/2020): Due to the novel coronavirus (COVID-19) outbreak, many recent events and conferences have been cancelled, changed or rescheduled for the safety of potential attendees and event organizers. Please visit the websites associated with the conferences mentioned below to stay up to date on potential COVID-19 related conference changes, cancellations and other detailed information related to these events. Please visit www.cdc.gov/coronavirus/2019-nCoV for COVID-19 precautions, safety measures, and travel related information.

Debt Collection Events You Need to Attend

The following are arranged in chronological order. Events that have already passed have a strike through them.

#1: ACA International’s Spring Forum & Expo

Accounts receivable management professionals are able to choose from three educational tracks during the expo - compliance designations and new for 2020, a ForwardTech and Business Intelligence track will be offered. 

ForwardTech - Track #1

The event's ForwardTech track is designed to assist you with updating your companies debt collection technology, and will cover the following:

Common challenges associated with implementing new technology

 Product demos by a panel of vendors

 Feedback on practical applications of the demoed technology

Business Intelligence - Track #2

If you're unsure about what technology would work best for your accounts receivable company, this track is ideal. You'll gain the following from the Business Intelligence track:

 Expanded knowledge on the tools and products available for industry professionals like yourself

Insight on data and technology best practices for achieving success, given by other professionals in the accounts receivable industry

Compliance - Track #3

In this track, you'll be given the tools and education necessary to earn ACA designations that demonstrate your expertise as a compliance professional in the debt collection industry. The compliance track provides you with the following:

 Every course required to achieve the Credit and Collection Compliance Officer designation

 3 out of 4 requirements for the Credit and Collection Compliance Professional designation

These ACA designations are a great way to demonstrate your expertise as a compliance professional in the industry.

Stay Compliant & Learn About Debt Collection Technology Trends

Big data, automation, and cloud technology will continue to be prominent trends in 2020. If you’re looking to earn some valuable designations, stay compliant and keep up with the industry’s imminent technological revolution, then this conference is for you. And if we’re being honest, who wouldn’t want to attend a conference in sunny Las Vegas? 

Event Dates: March 11-13, 2020 (Event Has Passed)

Location: M Resort in Las Vegas, NV

Cost to Attend: $780 for members & $1,550 for non-members

Where to Register: On the ACA International website

#2: IA Strategy & Tech

If you’ve been seeking out new technology for your credit and collections strategy, this conference is one you’ll definitely want to be at. 

The best part? You won’t find yourself wasting dollars on unnecessary technology. Instead, you’ll gain insight into the applications of these technologies, to improve the effectiveness of your collections strategy. The combination of all three portions on the conference agenda will provide you with this knowledge - strategic planning, technology, and the core disciplines.

Strategic Planning

This portion of the conference agenda includes the following three panels on planning for innovation within the accounts receivable management industry:

How to Gain Legal and Compliance Support

The Power of Influence

Building and Deploying Innovation


You'll be able to see no-nonsense demos of the latest technology in the industry, curated by insideARM. Also, you will have the ability to connect with the individuals behind the technology immediately through the conference’s networking app. 

The Core Disciplines

Industry experts will provide practical and insightful strategies for using technology and analytics in collections. Digital collection strategies including everything from artificial intelligence to account prioritization will be discussed. These are just a few of the discussions we're most excited about:

Customer modeling and segmentation as a strategy for maximizing portfolio returns with minimal investment costs

Entry day, intensity and blended strategies - this includes letter, dialer, text, email & IVR!

Streamlining the skip tracing process without compromising effectiveness

As stated on the conference website, this event is best suited for anyone involved in credit and collections strategy - from first-party and third-party, to consumer and commercial.

Conference Dates: June 10-12

Location: Virtual Event

Cost to Attend: $1,499 - but, you can save 400$ with the double-early-bird discount!

Where to Register: On the insideARM website

#3: ACA International Annual Convention & Expo

If you’re unable to make the Spring Forum & Expo, we’d recommend attending ACA International’s Convention & Expo in July. 

We were in attendance last year and learned a lot about the impact of specific regulations on consumers and collectors, up and coming technologies for the debt collection industry, as well as the additional challenges that individuals in the industry face.

For industry professionals, this is a great opportunity to evaluate new vendors and technologies, gain a deeper understanding of how to improve debt recovery in 2020 and share ideas with like-minded individuals. We share some tips for making the most out of your time at the event here.

This conference is very important to us. By attending and interacting with industry professionals, we’re able to gain the insight necessary to create products that directly meet our customer’s needs. We will be exhibiting our TCPA compliant calling solution and hosted VoIP office system this year, so be sure to stop by! 

Interested, but know that you won’t be attending? You can schedule a demo with one of our product experts at any time.

Conference Dates: July 15-17, 2020

Location: Hilton Chicago

Cost to Attend: TBD

Where to Register: TBD

#4: Southeast Regional Conference

Also known as the "Make Collections Great" annual meeting, this conference gives you the ability to hear from guest speakers, participate in educational sessions, Q&A, and network with debt collection agency members from your state. Here's how it works: when you register, you're able to indicate which state(s) you're an agency member in. The options include South Carolina, Virginia, Georgia and Tennessee as well as an "other unit" option. 

As a sponsor of the conference in 2019, the team at Arbeit Software believes that its a great way to connect with agency members and learn about changes in the industry that impact the states you collect in. 

An agenda hasn't been released yet, but you can check out some highlights from a past year's conference in the meantime.

You can also get an idea of the types of industry experts that speak at this event by watching Arbeit Software's discussion with Harry Strausser, a speaker at last year's conference, below 👇

Event Dates: Rescheduled for August 19-21

Location: Sheraton Atlanta, GA

Cost for NC, VA, GA & TN Agencies:

FREE for 1 attendee per agency 

125$ for any additional person from a member agency

Cost for South Carolina & Other Unit Agency Attendees:

$200 per person

$125 for the 3rd person from a SC member agency

Where to Register: On the conference website

More information will be coming soon! You can check out all of the information that's currently available here.

#5: Women in Consumer & Commercial Finance Conference

The executive team at insideARM created this event for all women in consumer and commercial finance - the first of its kind in the industry! 💪 This is a great opportunity for women to network with and learn from other women in the industry, as well as engage in fun workshops and activities to keep things interesting. One of our account executives, Kaitlyn Filippi, had the privilege to meet some amazing and talented women when she attended the event last year. 

Here are just some of the workshops and activities that were offered at the conference in 2019:

Communicating With Confidence - including live expert coaching!

Impostor Syndrome, Advocating for You, and Me Too Storytimes

Bravery Over Perfection and Bridging The Generational Divide Workshops

Group Yoga in the morning

and lots of networking!

Conference Dates: December 2-4, 2020

Location: Savannah, GA

Cost to Attend: $1,095 during the double early bird special -  full price registration is $1,395

Where to Register: On the insideARM website

Unsure about the value of attending these? Melissa Nash, President of the FCA, explains the importance of attending conferences & trade shows in the debt collection industry below 👇

We hope to see you soon! 

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