We’ve gathered detailed information on the top five virtual & in-person debt collection conferences you’ll find most beneficial to attend in 2020. Based on our past event experiences and knowledge we’ve gained in 2019, we believe these events will help you gain a competitive advantage in the accounts receivable industry.

Notice (3/13/2020): Due to the novel coronavirus (COVID-19) outbreak, many recent events and conferences have been cancelled, changed or rescheduled for the safety of potential attendees and event organizers. Please visit the websites associated with the conferences mentioned below to stay up to date on additional COVID-19 related conference changes, cancellations and other detailed information. Please visit www.cdc.gov/coronavirus/2019-nCoV for COVID-19 precautions, safety measures, and travel related information.

*We will continue to update this article with any known event changes relating to COVID-19*

Debt Collection Events You Need to Attend

The following are arranged in chronological order. Events that have already passed have a strike through them.


#1: Collector.Live! Home Edition  

It's back! The Collector.Live! event was such a hit earlier in the year that the organizers decided to host another. The best part? The event is completely free and virtual! The only payment that is being encouraged are donations for a good cause.

According to AccountsRecovery.net, donations will go to Direct Relief, a non-profit organization, and "will be used to help provide personal protective equipment and essential medical items to health workers responding to the pandemic."

If you're a collector or are leading a team of collectors, this is the perfect opportunity to sharpen up you & your teams skillset. Having strong communication skills & empathy will be critical when interacting with consumers throughout the COVID-19 pandemic, so now is the time to get involved with soft skills training. Since most teams in the debt collection industry are working remotely now, this event can also prove to be an effective way to bring your team together and start a discussion

No monetary investment is required, just your time. If you decide to make time for this event, here's what your team will get out of it:

Best practices & tips from nearly 24 industry experts

COVID-19 related discussions surrounding collector efficiency, productivity and adapting to the new "normal"

And additional free knowledge that can help your collectors with the transition to working from home!

Event Date: April 21st starting @ 12 PM [EVENT HAS PASSED]

Location: Event is virtual, attend from anywhere!

Cost to Attend: FREE, but donations to Direct Relief are encouraged

Where to Register: On the Collector.Live website

#2: ACA International Annual Convention & Expo

If you’re unable to make the Spring Forum & Expo we’d recommend attending ACA International’s Convention & Expo in July, which is going to be completely online

We were in attendance last year and learned a lot about the impact of specific regulations on consumers and collectors, up and coming technologies for the debt collection industry, as well as the additional challenges that individuals in the industry face.

For industry professionals, this is a great opportunity to evaluate new vendors and technologies, gain a deeper understanding of how to improve debt recovery in 2020 and share ideas with like-minded individuals. We share some tips for making the most out of your time at the event here.

This conference is very important to us. By attending and interacting with industry professionals, we’re able to gain the insight necessary to create products that directly meet our customer’s needs. We will be exhibiting our TCPA compliant calling solution and hosted VoIP office system this year, so be sure to stop by! 

Interested, but know that you won’t be attending? You can schedule a demo with one of our product experts at any time.

Conference Dates: July 15-16, 2020 [EVENT HAS PASSED]

Location: Virtual event

#3: IA Strategy & Tech

If you’ve been seeking out new technology for your credit and collections strategy, this virtual conference is one you’ll definitely want to attend. 

The best part? You won’t find yourself wasting dollars on unnecessary technology. Instead, you’ll gain insight into the applications of these technologies, to improve the effectiveness of your collections strategy. 

The event organizers have also updated the conference agenda and topics to be more relevant to challenges the ARM industry is facing as a result of COVID-19. Here are some of the topics we're interested in:

‣ How Free Credit Counseling Can Benefit Consumers AND Your Strategy [Masterclass]: Learn how free credit counseling can be mutually beneficial for consumers and your debt collection strategy.

‣ The Legal And Compliance Reasons Why You Can Innovate [Panel]: Just over the past year alone, the accounts receivable industry has gained more clarity on how to stay compliant while incorporating new channels into the collections strategy. From this panel, you'll learn how to be innovative with your strategy without sacrificing compliance.

‣ Innovation as a COVID-19 Capacity Lever: If your debt collection agency has had to downsize due to the economic downturn or is understaffed due to retention problems, you may find this session useful. You'll learn how utilizing low-cost contact channels can help you combat staffing challenges while collecting more.

You can view the rest of the fully updated conference agenda here.

As stated on the conference website, this event is best suited for anyone involved in credit and collections strategy - from first-party and third-party, to consumer and commercial.

Conference Dates: July 21-23 [EVENT HAS PASSED]

Location: Virtual Event

Cost to Attend: 3 registration options ranging from $450 - $1,299

Where to Register: On the insideARM website

#4: Southeast Regional Conference

Also known as the "Make Collections Great" annual meeting, this conference gives you the ability to hear from guest speakers, participate in educational sessions, Q&A, and network with debt collection agency members from your state. Here's how it works: when you register, you're able to indicate which state(s) you're an agency member in. The options include South Carolina, Virginia, Georgia and Tennessee as well as an "other unit" option. 

As a sponsor of the conference in 2019, the team at Arbeit Software believes that its a great way to connect with agency members and learn about changes in the industry that impact the states you collect in. 

An agenda hasn't been released yet, but you can check out some highlights from a past year's conference in the meantime.

You can also get an idea of the types of industry experts that speak at this event by watching Arbeit Software's discussion with Harry Strausser, a speaker at last year's conference, below 👇

Event Dates: Rescheduled for August 19-21

Location: Sheraton Atlanta, GA

Cost for NC, VA, GA & TN Agencies:

FREE for 1 attendee per agency 

125$ for any additional person from a member agency

Cost for South Carolina & Other Unit Agency Attendees:

$200 per person

$125 for the 3rd person from a SC member agency

Where to Register: On the conference website

More information will be coming soon! You can check out all of the information that's currently available here.

#5: Women in Consumer & Commercial Finance Conference

The executive team at insideARM created this event for all women in consumer and commercial finance - the first of its kind in the industry! 💪 This is a great opportunity for women to network with and learn from other women in the industry, as well as engage in fun workshops and activities to keep things interesting. One of our account executives, Kaitlyn Filippi, had the privilege to meet some amazing and talented women when she attended the event last year. 

Here are just some of the workshops and activities that were offered at the conference in 2019:

Communicating With Confidence - including live expert coaching!

Impostor Syndrome, Advocating for You, and Me Too Storytimes

Bravery Over Perfection and Bridging The Generational Divide Workshops

Group Yoga in the morning

and lots of networking!

Conference Dates: December 2-4, 2020

Location: Savannah, GA

Cost to Attend: $1,095 during the double early bird special -  full price registration is $1,395

Where to Register: On the insideARM website

Unsure about the value of attending these? Melissa Nash, President of the FCA, explains the importance of attending conferences & trade shows in the debt collection industry below 👇

We hope to see you soon! 

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