Why Your “Calling Identity” Matters

Identifying yourself as a trusted, legal caller is the first line of defense in mitigating improper call blocking and labeling events. Read more

iOS 13 Will Silence Unknown Callers. What Does That Mean for Collection Agencies?

Apple is cracking down on unknown callers with their new iOS 13 update. Read more

SHAKEN/STIR and Its Impact to Call Center Operations

In the world of call blocking and labeling, one of the most talked-about anti-robocalling initiatives comes in the form of the SHAKEN/STIR protocol. Read more

Do You Know How Your Calls Are Being Labeled Across the Network?

Fraud. Scam Likely. Spam. Read more

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