COVID-19 has caused many of us to experience a wide range of negative emotions that can affect our work-life balance. In our discussion with Mary Shores we learn about the emotional impacts of the Read more
Communicating With Empathy in Collections During & After COVID-19
Facilitating professional development and training is a great way to invest in your agency's greatest asset, your collectors. We spoke with Mary Shores, a second generation debt collection agency Read more
5 Real Estate Webinars & Virtual Conferences to Attend in 2020
We’ve curated a list of five virtual conferences, webinars & in-person events (happening towards the end of 2020) for real estate and mortgage professionals to attend surrounding COVID-19, Read more
How to Prevent Your Calls From Being Blocked or Labeled as Spam
Without a call blocking & labeling solution, it’s difficult to know what’s actually happening to your calls after you dial. Oftentimes though, abnormally low connection rates can be a telling sign Read more
5 Strategies For Effective Remote Team Communication
You and your team are probably already set up to work from home, but are you set up for success? Recruiting director and remote team leader Ben White shares five strategies leaders can use to Read more
COVID-19 & Remote Work: How to Develop Soft Skills
Amy Perkins, president at insideARM, had been working from home long before the COVID-19 pandemic began, but that doesn't mean shes immune to the challenges of working remotely. Read more